As the trusted natural gas provider for more than 6500 residential and business customers in Fayette County, The Somerville Natural Gas is responsible for the education and safety of our communities.
Call 811 Before You Dig
Why "call before you dig?"
The most common cause of a natural gas pipeline rupture is someone digging into the pipe, whether it be a contractor or a homeowner digging in the backyard. If you plan to dig, call your One Call Center:
Public Awareness Plan
The employees and management of the Town of Somerville are committed to conducting our operations with a primary focus on protecting the safety of any people living or working near our pipelines. To ensure this overriding priority, we will continually strive to provide information and better educate our key partners in safety, including the general public; residents and property owners; places of congregation such as businesses, schools, hospitals, prisons, and other places where people gather; emergency responders; public officials; excavators and contractors; land developers; and one-call centers.
At periodic times the gas department may send out surveys concerning natural gas awareness is very important that you complete these surveys so that we can ensure our gas safety messages are reaching the public adequately.
Call Somerville Natural Gas at 1-901-465-9500 during normal business hours or the after-hours emergency call phone at (901)-387-9005 or 911 after normal business hours to receive help for a utility emergency.
Avoid Utility Scams
Utility Scam Spreads Across the Nation
An increase in reported utility scams nationwide involves callers claiming to represent utility companies, demanding payment for a past-due balance through a prepaid card, and threatening to shut off service if payment is not received.
This is an attempt at fraud. Some of the attempts have included emails and phone calls, but the Town of Somerville discourages all customers from providing personal, confidential information to any unknown party. Please report suspicious calls or other types of to your local police department or Federal Trade Commission.
How to Avoid Falling for Scams*:
- Be wary of giving personal information over the phone. Never provide your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.
- Use your own personal information. Always pay your bills with your own personal information; never pay your bills with information that is not your own.
- Do your research. If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.
- Beware of the door-to-door sales approach. Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you scheduled an appointment or reported a utility problem. Always ask utility employees for proper identification.
- Be proactive. If you already have provided information to someone claiming to offer this service, contact your bank immediately. Also contact the three national credit bureaus - Equifax, Experian and TransUnion – and request a notation made on your account so that it doesn’t impact your credit rating.
- Inform others. Share this information with friends and family so they do not become victims. The elderly are common victims of this type of scam, but anyone who pays a utility bill is a potential victim